Terms & Conditions

By Credit Card:

We accept Visa, Master Card, American Express and Diners

The checkout and account areas of Bennie Bookworm are secured using SSL technology. This technology is the most advanced security technology available today and ensures that your credit card number and personal data are never sent over the Internet unencrypted.

OR

PAYPAL

The checkout and account areas of Bennie Bookworm are secured using PayPal technology one of the most effective ways to protect yourself from identity theft is to keep your financial information private. PayPal enables you to pay without sharing your financial information with sellers.

If you would like pay by other means please contact Bennie Bookworm on info at benniebookworm dot com dot au or +61 8 9402 3314

OR

BANK DEPOSIT

I Don't have a Visa / Master / other Credit Card

If you don't have a Credit Card please send me an email to: info at benniebookworm dot com dot au with a list of the products (Item,Code,Qty) that you would like to order.

Payment must then be made into the following account

Postage is $10.00 for destinations interstate Australia, or as per destination worldwide.

Bennie Bookworm

BSB: 06-6160 ACCOUNT:1069-2624

WHITFORD WA Branch

COMMONWEALTH BANK

I will make contact with you by telephone, and also by email after payment was received.

Please note that no product will be posted before payment has been received by our office.

SECURITY

Any person that delivers or attempts to deliver any damaging code to the www.benniebookworm.com.au web site or attempts to gain unauthorized access to any page on this web site shall be prosecuted, and civil damages shall be claimed in the event that www.benniebookworm.com.au suffers any damage or loss.

DELIVERY & POSTAGE

Estimating Your Delivery Time

Freight Costs & Delivery Times

Freight costs and delivery times vary according to:

• the total cost of all items in your shopping bag
• the delivery address
• the freight delivery location chosen

Delivery and Payments

When you place an order with the Bennie Bookworm online you will receive an immediate confirmation email prior to your order being processed. We will notify you again by email once your account has been charged and your order dispatched. When your payment is received your order is ready to be dispatched.

Orders are typically shipped out within two business days of the purchase date. After the order has been shipped, standard domestic delivery occurs on average within two to seven business days, but some standard orders may take up to 2 weeks.

For international orders, packages typically arrive within 2 to 4 weeks of shipping date, depending on Customs handling.

You will be notified of any items that are out of stock and of their expected delivery date. These items will be placed on back order if requested.

Orders cannot be cancelled once they have been dispatched.

We use Australia Post (and couriers). Bennie Bookworm will not be held liable for the loss or damage of items delivered by Australia Post.

Australian Delivery Addresses

Please note that orders delivered to remote areas may require an additional day to reach their destination.

Overseas delivery Address

International delivery costs are determined by the total cost of the order and the delivery method chosen.

International Sea freight

This is a fully traceable priority-paid door-to-door courier option. International Courier orders are fully insured.

International Airmail

This is a postal option for orders intended for non-Australian delivery addresses. Your order is sent via airmail to the country of destination at which point delivery is reliant on the local postal service. Orders sent via airmail are not insured or traceable.

Correction of Errors and Inaccuracies; Limitations on Quantity; Satisfaction Guarantee; Pricing Errors

The information on this website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability.

Should a product be listed with an incorrect price due to an error, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a full refund in the amount of the incorrect price.

We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not 100% satisfied with your purchase you may return it with the original packing receipt within 30 days of the order date for exchange. Please see the Returns and Exchanges section below for more information.

RETURNS AND EXCHANGES

If We Made An Error or Your Item Arrives Damaged

In the event that a problem with your merchandise is the result of our error, please contact us at info at benniebookworm dot com dot au or telephone: (08) 9402 3314 or from outside Australia telephone: +61 8 9402 3314 to make arrangements for an exchange of a product of equal value.

If You Are Returning a Gift

We are happy to exchange a gift within 30 days of purchase for another item of equal value from our store on presentation of the original Bennie Bookworm Online sales docket.

Please write on the package "Returning for an Exchange" and ensure that the product you are returning are in its original packaging. Also include what product you would like to have in place of the 'returned' product.

Attach the receipt of your return postage costs and we will credit your card for this amount, plus then re-sent the exchange product of your choice, free of charge. All returns should be sent to:

Bennie Bookworm
Customer Service Centre
GPO Box 184
Hillarys WA 6923

You will find instructions for returning and exchanging purchases on your packing slip/invoice. Items for return or exchange must arrive in their original condition--please see "Special Items or Situations" below for more information.

You may return your package via the carrier of your choice. For your protection, we suggest using a shipping service that provides delivery confirmation, and that you insure the package for the value of the item(s) enclosed.

We cannot accept returns of items that do not have their original packing slip(s). Please contact us if you do not have your original packing slip at info at benniebookworm dot com dot au or on telephone: (08) 9402 3314 or from outside Australia telephone: +61 8 9402 3314.

Special Items or Situations

We will issue an exchange or partial refund, at our discretion, for:

• Items returned more than 30 days after purchase,
• Items returned used, washed, or worn,
• CDs / DVDs returned opened or out of their original plastic shrink-wrap,
• Items not returned in original condition or packaging,
• Items returned damaged or missing parts.
• Bulk purchases or specially discounted items.

SALES TAX

Our store collects and pay sales tax (GST) as required by Australian law. If sales tax is applicable to your order it will be calculated and shown during check-out.

"OUT OF STOCK" PRODUCTS

We make every effort to keep products in stock. "Out of stock" products are typically re-stocked within 2-6 weeks, depending on the location of the product's supplier, and product continuation. (Products sourced from overseas may take longer to re-stock.) We will reply individually to inquiries regarding specific "out of stock" products, where possible (depending on volumes of inquiries). We apologize for any inconvenience this may cause and thank you for your patience. Your business is extremely important to us.